guarantee policy
sunset collective stands behinds the quality of its products and service. if you are not satisfied with your purchase from us, simply contact customer care within 7 days from the date of your purchase and subject to the following criteria (& our return policy) we may refund the full price of the product in question, excluding postage and processing costs.
sunset collective products are made-to-order through our printing & distribution partners, with the best quality materials possible using their state-of-the-art digital t shirt printing equipment.
sunset collective takes great pride in its commitment to customer satisfaction. however, certain circumstances are beyond our control. please note that we cannot be responsible for:
10% difference in design printing colours, print placement & size
10% difference in the actual garment colours
errors in user-selected options such as product type or size.
garment shrinkage in wash
courier/postage delivery timeframes when our partners have dispatched to the correct address before the due date
*please examine your order carefully prior to placing your order.
*garment colours are represented accurately by the product colour boxes below the image. dark coloured and black garments may appear 15% brighter on the t shirt design online application to highlight positioning easier.
*in an effort to keep costs down, run a sustainable business and pass substantial savings along to our customers, sunset collective does not proof each order before the item is sent.
*see our return policy
returns policy
we work hard to provide consistent, quality prints for our customers, however, if you're unhappy with the product you receive, please follow these instructions to return/receive a new product: email us at admin@sunsetcollective.com.au with;
the date of your purchase
your order number
what you would like to return
why you want to return it
a photo highlighting the fault/damage
once we have received this email we will organise a replacement/refund for you if the order meets our user agreement/return policy. you may have to return the product back to sunset collective.
what can be returned
only items that are faulty, damaged or have a faulty print may be returned. once an order has been placed using our online system, it's immediately added to our production queue, and we can't edit or cancel it once it's been placed. no returns are accepted after 7 days of your order being received. we do not accept items that have noticeable wear or makeup stains. returns must also comply with our user agreement.
we do not refund or exchange for change of mind, errors in approved proofs, errors from non 'print-ready' artwork, shipping or supplier stock delays or if the customer chooses the wrong garment size. please note: sizing measurements online are within +-2cm—anything outside of this allowance is considered faulty. print dimensions and print placement measurements are within +-2cm and anything outside of this can be considered faulty. proof approval is important, and paying for an order is considered approval of the supplied proof.
clients must ensure that the size, quantity and shipping address is correct before payment is made. we do not accept returns for errors made by any of our couriers when we have dispatched to the correct address by the due date.
delivery timeframes
the nature of print is that our processing, production and postage timeframes can vary, though we do our best to ensure the quickest turnaround on each order. in the unlikely event that there is an error due to the couriers that we use (australia post, startrack, toll priority and fastway) we cannot take responsibility, however, we may offer a partial refund on the order. if you order with express shipping and your location is rural, international or not covered by the australia post national express post network, then we cannot take responsibility for shipping timeframes.
please contact us so we can look after you, well before your due date. we want you to receive your garments on time and are only an email away.
washing instructions:
cold water
gentle cycle
wash inside-out
do not tumble dry
dry in shade
garments will not shrink if the correct washing guidelines on the t-shirt labels are followed; if you believe the garment was washed correctly please send us an email following our return instructions.
sunset collective takes great pride in its commitment to customer satisfaction. however, certain circumstances are beyond our control. please note that we cannot be responsible for:
10% difference in design printing colours & size
10% difference in the actual garment colours
errors in user-selected options such as product type or size. *please use our size guides for measurements or email us for advice.
garment shrinkage in wash
courier delivery timeframes
all orders placed over the phone, email or in-person are subject to the same return procedure and also the verbal agreement, payment of an invoice or emailing a reply with approval constitutes authority to proceed. customers are requested to check thoroughly before approving.
due to the production process, colours, position, size & scale are indicative only.
